Privacy Policy

This Privacy Policy governs the manner in which Hydroxen Solutions (“Company”, “we”, “us”, or “our”) collects, uses, maintains, and discloses information collected from users (“User”, “you”) of our website www.hydroxensolutions.in. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website immediately.

1. Information We Collect

We may collect the following types of personal information:

Full name, mobile number, email address, and physical address submitted through contact, consultation, or product inquiry forms
Business details such as company name, industry, service requirements, and purchase history
Service visit records, AMC agreement details, site inspection reports, commissioning records, and maintenance logs associated with your account or property
Technical data including IP address, browser type, device information, and pages visited
Communication records including emails, messages, WhatsApp communications, and call logs
Any other information you voluntarily provide to us during engagement with our services or products

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries, service requests, product inquiries, and consultation submissions
To provide, operate, improve, and deliver our water treatment services and products
To schedule and manage maintenance visits, commissioning activities, and AMC services including renewal communications and service history tracking
To proactively contact you regarding upcoming service renewals, AMC expiry, and continuation of services, through phone or email using the contact details you have provided
To communicate quotations, invoices, payment confirmations, and service updates related to your engagement with us
To send promotional communications, updates, and service-related notifications (with your consent)
To process transactions, manage billing, and coordinate product delivery
To comply with applicable laws, regulations, and legal processes
To detect, prevent, and address fraud, unauthorized access, or security breaches

3. Data Protection & Security

Hydroxen Solutions implements strict technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission (SSL/TLS), restricted access controls, and regular security audits.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Upon request, we will delete your data subject to legal retention obligations.

For customers under AMC, maintenance, or commissioning contracts, records including site data, service logs, and communication history will be retained for a minimum period aligned with the contract duration plus three (3) years, or as required by applicable law, whichever is longer.

5. Sharing of Information

Hydroxen Solutions uses your personal data strictly for business purposes directly related to the services and products you have engaged with us for. We do not sell, share, rent, trade, or disclose your personal information to any third party for marketing, commercial, or any other unrelated purpose. Sharing occurs only in the following limited circumstances:

With service personnel or contractors engaged directly in delivering your requested service or product, under strict confidentiality obligations
With legal or regulatory authorities when mandated by applicable law, court order, or government regulation
With your explicit written consent for any other purpose

6. Communication Policy

Customers may contact Hydroxen Solutions for service inquiries, quotation requests, or support via:

Phone: Between 9:00 AM and 10:00 PM on working days
Email: At any time at hydroxensolution@gmail.com — responses will be provided during working hours

The Company will initiate contact with customers only through official channels. Any communication received from unverified numbers or channels should be verified through our official contact before acting upon it.

7. Cookies

Our website may use cookies and analytics tools to enhance your browsing experience and understand website usage patterns. You may choose to disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data held by us
Withdraw consent for processing your data at any time
Lodge a complaint with the relevant data protection authority
Request restriction of processing of your personal data

9. Legal Consequences of Privacy Violations

Any unauthorized access to, misuse of, or tampering with personal data collected by this website is a punishable offense under applicable laws including but not limited to:

The Information Technology Act, 2000 (India) and its amendments
The Information Technology (Amendment) Act, 2008
The Digital Personal Data Protection Act, 2023 (India)

Hydroxen Solutions reserves the right to pursue all available civil and criminal remedies against any individual or entity found to be in violation of this Privacy Policy, including filing complaints with the Cyber Crime Investigation Cell, approaching civil courts for damages, and seeking injunctions.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related concerns or to exercise your rights, please contact us at:

Hydroxen Solutions | : hydroxensolution@gmail.com | : www.hydroxensolutions.in

For More Details:

Let our team experts help you in resolving your queries.
We are available 365 days, 24/7 hours

Phone:+91 87573 50720

9:00 AM – 10:00 PM (Working Days)